Terms & Conditions
Notice to Wireless Communication Service Plan Buyers and Wireless Communication Device Equipment Buyers:
The tamPrime.com Policies and Purchase Agreement do not apply to a purchase of a service plan (“Service Plan”) for a wireless communication device such as a cell phone or wireless email device. tamPrime.com acts as a Dealer for some companies that provide Service Plans and you can purchase a Service Plan through tamPrime.com, but your agreement will be with the company that provides the Service Plan and not tamPrime.com.
The tamPrime.com Policies and Purchase Agreement do apply to a purchase of wireless communication equipment, such as cell phones, wireless email devices and accessories from tamPrime.com. tamPrime.com is not owned by or the owner of any company that provides wireless services.
Price, specifications and terms of offers are subject to change without notice. tamPrime.com is not responsible for typographical and/or photographical errors. Retail products are accompanied by the original manufacturer warranty. tamPrime.com does not offer any technical support or sales advice. Customer pays return shipping charges for all RMA services. tamPrime.com reserves the right to refuse service to anyone.
tamPrime Gift Card
Marketplace: Purchasers of tamPrime Marketplace items may not pay by check or money order.
No Purchase Orders, Fax or C.O.D. orders please. Please accept our apologies but tamPrime.com does not accept international credit cards at this time.
FedEx 3Day Express Saver – 3 to 4 business days + 24-48 hours to process the order.
FedEx 2Day – Delivery within 2 business days + 24-48 hours to process the order.
FedEx Standard Overnight – Delivery within 1 business day + 24-48 hours to process the order.
UPS Ground – 5 to 7 business days + 24-48 hours to process the order.
UPS 3Day – 3 business days + 24-48 hours to process the order.
UPS 2Day – 2 business days + 24-48 hours to process the order.
UPS Red Next Day Residential – Delivery within 1 business day + 24-48 hours to process the order.
Large Item Delivery and White Glove Delivery – 3 to 5 business days + 24-48 hours to process the order.
USPS, Media Mail – Delivery within 2 to 9 business days + 24-48 hours to process the order. (This applies to DVD purchases only.)
USPS – APO/FPO orders welcome! Delivery will take approximately 2 to 6 weeks + 24-48 hours to process the order. (Due to military APO/FPO box size, 19″ and larger monitors cannot be shipped via this method; please remove them from your shopping cart before proceeding.)
For Hawaii and Alaska customers, FedEx can only ship via 2Day Air and the shipping time will not be guaranteed. Therefore, tamPrime.com will default to and charge for 2Day Air.
FedEx only offers 2Day service to Hawaii and Alaska. If you have selected FedEx Saver as your preferred shipping option and attempt to checkout, the shipping method will default to 2Day and you will subsequently be charged accordingly.
This shipping method is not available to Hawaii, Alaska or Puerto Rico.
This shipping method is supported by DHL Smart Mail or UPS Mail Innovation Services.
Not all warehouses support this shipping method; an alert will appear during checkout to notify users if the item is not eligible.
Not all orders qualify for this shipping method. Determination of eligibility will be made based on order weight and item dimensions.
All orders require 24-48 hours processing time before shipping.
tamPrime.com does not process orders during weekends.
No deliveries will be made on Saturday or Sunday.
tamPrime.com does not guarantee same day shipping.
Marketplace: tamPrime Marketplace sellers may offer different shipping options. Check the Seller’s Policy Page for the shipping options and terms for individual Marketplace sellers. In the event of a conflict between tamPrime’s shipping options and term and those on a Seller’s Policy Page, the Seller’s Policy Page shipping options and terms shall apply to your orders from that seller.
tamPrime.com does not price match competitors but will honor our advertised prices on Pricewatch.com. For your convenience, all of our most current pricing is listed on our Web site and updated in real-time. Prices are non-negotiable.
You agree to use tamPrime.com website (the “Website”) only for purposes that are permitted by this Policy & Agreement and any applicable law, regulation or generally accepted practices or guidelines in the relevant jurisdictions. You agree that you will not access or attempt to access the Website other than through the interface that is provided by tamPrime.com, unless you have specifically been permitted to do so in a separate written agreement signed by an authorized representative of tamPrime.com. You specifically agree not to access or attempt to access the Website, or any portion thereof, through any automated means, including but not limited to the use of scripts or web crawlers. You agree that you will not engage in any activity that disrupts or otherwise interferes with the Website (or the servers and networks which are connected to the Website). You agree that you will not duplicate, reproduce, copy, sell, trade or resell the Website for any purpose. You agree that you are solely responsible for any breach of your obligations under this Policy & Agreement and for the consequences (including any loss or damage which tamPrime.com may suffer) of any such breach.
tamPrime.com offers complimentary customer appreciation gifts with the purchase of selected merchandise. On the product page of qualified merchandise, choose your preferred Customer Appreciation Gift via radio button and click the item’s Add to Cart button. Both the product and the gift item will be added to your cart, and the advertised discount will be applied on the Order Confirmation screen. And, in case you forget to add a gift to your cart, an intermediary page will be promoted to provide you with a second chance. Gift offers valid only while supplies last.
Combo Specials are offered by tamPrime.com as a way of purchasing two items together at a discounted price. To take advantage of a listed Combo Special, select the desired Combo Special from the individual item listing and click Add to Cart. Both items will be added to your shopping cart, and the advertised discount will be applied on the Order Confirmation screen. And, in case you forget to add a Combo Special to your cart, an intermediary page will be promoted to provide you with a second chance. Only one of each Combo Special can be purchased per order. Offers valid only while supplies of both items last. If you attempt to purchase multiple units of a Combo Special, be advised that items with a mail-in rebate will yield only one redeemable rebate offer (per the manufacturer’s “limit one per household” provision). tamPrime.com cannot guarantee the compatibility of combo items. Please contact the manufacturer(s) directly if you have issues or concerns regarding compatibility.
* Please note that an item advertised as “free” in a combo special may still incur a shipping charge.
Bundle Specials are offered to tamPrime.com shoppers as a way to purchase multiple items together at a discounted price. Only one of each Bundle Special can be purchased per order. Offers valid only while supplies of all items within the bundle last. If you attempt to purchase multiple units of a Bundle Special, be advised that items with a mail-in rebate will yield only one redeemable rebate offer (per the manufacturer’s “limit one per household” provision). tamPrime.com cannot guarantee the compatibility of bundle items. Please contact the manufacturer(s) directly if you have issues or concerns regarding compatibility.
If you wish to return a Bundle Special for a refund, you must return the ENTIRE BUNDLE within 30 days of the original invoice date. Note that a 15% restocking fee will be applied. Components within a Bundle Special may be returned for repair/replacement only. Individual items within a bundle may only be returned for repair/replacement if an RMA number is acquired within the standard return period.
Customized systems are built-to-order. The components you select for your system will be assembled and tested by trained staff. Customized systems require adequate time for assembly as well as testing to ensure the components are functioning properly. Assembly time varies depending on the system. The required assembly time for each particular system will be listed on the item’s product page.
Your order must be charged in full before we begin building your system. Please note that once an order is charged, it cannot be changed or canceled.
All returns for refund, including refused packages, will be charged a non-refundable 15% restocking fee. All other standard return policies apply. Please refer to the tamPrime Return Policy for complete details.
The product resources offered in Product Tour are provided courtesy of their respective developers. As such, tamPrime.com is not responsible in any way for the accuracy of claims, representations or suggestions made in these materials. Similarly, all compatibility or technical issues should be directed to the appropriate developer or manufacturer. These resources are provided on an “as is” basis by tamPrime.com as a supplementary service to you, the user. We offer these resources to you strictly for informative purposes as they may lend valuable insight into products you are interested in and clarify any associated benefits.
tamPrime.com will sometimes furnish an alphanumeric code that can be used for promotions on our Web site. These promotional codes may be found in print and/or online advertisements, sent via email to our Newsletter and/or Promotion subscribers, presented on the tamPrime.com Web site or circulated at events and through other means. Some of the specials offered by entering a Promo Code during checkout include free shipping, volume discounts, free gifts or complimentary Rush Order processing. The provisions for a Promo Code will be included with the code itself; if an expiration date or other condition is stipulated, just reference where you acquired the code for the exact requirements. Please note that Promo Codes are not redeemable for cash and you must spend more than the discount price in order for a promotion to be applied. For example, if a Promo Code offered $10.00 off your next purchase, you would need to spend more than $10.00 to redeem your discount.
Marketplace: Promo Codes are not currently available for tamPrime Marketplace items.
Sales tax is only required for orders shipping into states where we have or may have nexus for state tax purposes under applicable laws.
FedEx only offers 2Day or overnight services to Hawaii and Alaska. If you have selected FedEx Saver as your preferred shipping option and attempt to checkout, the shipping method will default to 2Day and you will subsequently be charged accordingly.
Money Back Guarantee/Refund Policy
All merchandise unless otherwise indicated may be returned within 14 days from the original invoice date for a refund. CPUs must be returned within 7 days from the invoice date for a refund. A return authorization number is required for all returns. A 15% restocking fee may apply. Additional deductions may be made for CPU returns to reflect the current market value. These terms apply to all refunds. Most products are shipped with a refund/replacement guarantee period unless otherwise noted in the product listing. Customers must inform tamPrime.com of any order discrepancy within 7 days from the invoice date so that we may investigate and resolve the situation accordingly.
tamPrime.com SATISFACTION GUARANTEE – tamPrime.com offers our customers a 14-day satisfaction replacement or refund guarantee on all purchases, except:
7-day replacement or refund guarantee on all CPUs, including Open Box processors. All other Open Box merchandise has a 14-day warranty period.
For CPUs, the base cost will reflect the current market value, and the 15% restocking fee will be applied after this adjustment.
Downloadable software may not be exchanged or returned for a refund after purchase.
DVDs are non-refundable but may be exchanged for a functional version of the same film by using the pre-paid shipping label packaged with your order.
Marketplace: If you purchase an item from a tamPrime Marketplace seller and need to return it, you must return that item to the Marketplace seller rather than to tamPrime. In general, tamPrime Marketplace sellers will honor tamPrime’s Money Back Guarantee and Return Policy set forth above. However, certain exceptions may apply. Check the Seller’s Policy Page for the return policies of individual Marketplace sellers. In the event of a conflict between tamPrime’s return policies and those on a Seller’s Policy Page, the Seller’s Policy Page return polices shall apply to your orders from that seller.
Cell Phone Return Policy
Customers who purchase wireless communication equipment, such as cell phones, from tamPrime.com and who purchase a wireless communication service plan from a third party through tamPrime.com as part of the same order, have an opportunity to try out the service and equipment to make sure they are satisfied. If according to the agreement for wireless service between Customer and their wireless service provider Customer is able to cancel their service (Service cancellation is actually governed by the terms of your agreement with the wireless service provider and should be reviewed) within 14-days (however it may instead be thirty (30) days for activations by customers whose primary place of use of the service is within the State of California (i.e. the customer’s service is activated using a California area code) and who purchase their service on or after December 6, 2004) then Customer may also return the wireless communication equipment within such same time period (i.e. 14 days or 30 days as applicable) after Activation, with no early termination fee, no non-usage based fee, no restocking fee and no reimbursement of any equipment discount. Please click here for information about how you may return the equipment should such be allowed as set forth above.
Software Return Policy
Retail Software may only be returned for refund within 14 days of the invoice date if the packaging is unopened and untampered with. Opened retail software cannot be returned for refund. If you have opened a retail software purchase to discover a damaged and/or defective disc, you may exchange the software for an identical replacement by contacting tamPrime.com Customer Service at service@tamPrime.com and acquiring an RMA number. All OEM software including the operating system is 100% non-refundable once purchased and delivered. OEM versions are intended for system builders only and cannot be transferred to another PC once it is installed. Purchasers of this software are required to comply with the terms of the System Builder License, including responsibility for providing all end-user support. tamPrime.com is not responsible for system/software incompatibility, and incompatibility issues do not qualify software as damaged or defective. Customers are encouraged to contact the respective software publisher for answers to technical questions, such as minimum system requirements, prior to purchase.
Marketplace: tamPrime Marketplace sellers may have software return policies that differ from tamPrime’s software return policy set forth above. Check the Seller’s Policy Page for the software return policies of individual Marketplace sellers. In the event of a conflict between tamPrime’s software return policy and those on a Seller’s Policy Page, the Seller’s Policy Page software return polices shall apply to your software orders from that seller.
DVD Return Policy
DVDs are non-refundable but may be exchanged within 14-days of the invoice date for a functional version of the same film by using the shipping label packaged with your order. If you have any questions or concerns, please contact us for help.
Marketplace: tamPrime Marketplace sellers may have DVD return policies that differ from tamPrime’s DVD return policy set forth above. Check the Seller’s Policy Page for the DVD return policies of individual Marketplace sellers. In the event of a conflict between tamPrime’s DVD return policy and those on a Seller’s Policy Page, the Seller’s Policy Page DVD return polices shall apply to your DVD orders from that seller.
Physical Damage Policy
Physical damage to any product purchased at tamPrime.com will effectively void warranty coverage. Improper Installation of CPU fans and/or improper clocking may cause CPUs to chip. CPUs that are chipped, burnt or have bent pins are considered physically damaged and cannot be returned for refund or replacement. Physical damage includes but is not limited to improper handling and/or any other type of damage sustained by irregular usage. tamPrime.com encounters bent pins regularly when inspecting physically damaged CPUs. Forcing a processor into position will not solve an installation problem and may consequently void any applicable warranty coverage. Intel and AMD will not accept physically damaged processors back from tamPrime.com. As a result, tamPrime.com will return any physically damaged CPU back to the customer at the customer’s expense.
A 15% restocking fee will be applied to all returns for refund. Shipping charges are non-refundable. No refunds after 14 days.
Marketplace: If you purchase an item from a tamPrime Marketplace seller and need to return it, you must return that item to the Marketplace seller rather than to tamPrime, and the return of that item will be subject to the restocking fee policies of that Marketplace seller rather than those of tamPrime. Check the Seller’s Policy Page for the restocking fee policies of individual Marketplace sellers.
tamPrime.com does not offer any sort of technical assistance. We cannot offer advice on compatibility of items, make product recommendations, provide technical support or sales advice. We post all of the information the manufacturer provides us with for your convenience. Please contact the manufacturer directly for accurate answers to your technical questions or for additional information or specifications that are not posted at tamPrime.com.
Marketplace: If you purchase an item from a tamPrime Marketplace seller and need technical support, please direct your requests for technical assistance to that seller. However, please be aware that certain Marketplace sellers may not offer technical assistance. Check the Seller’s Policy Page of individual Marketplace sellers for details.
You can expect your order to be processed within approximately 24-48 hours, provided the items are in stock and there are no problems with payment verification. tamPrime.com does not guarantee same day-shipping. Orders are not processed on weekends and holidays.
Marketplace: If you purchase an item from a tamPrime Marketplace seller, that seller is responsible for shipping the item to you. While tamPrime does not guarantee processing times for Marketplace transactions, in general Marketplace sellers should process orders within two business days of order verification.
tamPrime.com will rush process your order for an additional fee provided that the following conditions are met:
Order is submitted before 12 noon PST.
Your transaction and credit card authorization is successfully completed before 12:30PM PST.
Your shipping address matches your credit card billing address (i.e. No alternate ship to address).
Rush Processing does NOT apply to Pre-Paid Check orders.
Rush Processing Disclaimer:
IN ALL CIRCUMSTANCES, tamPrime.com ‘S MAXIMUM LIABILITY IS LIMITED TO THIS RUSH ORDER FEE ONLY. WHILE tamPrime.com CANNOT GUARANTEE SAME DAY SHIPMENT FOR ALL ORDERS, tamPrime.com WILL PUT FORTH ITS BEST EFFORT TO SHIP ALL RUSH PROCESSING ORDERS THE SAME BUSINESS DAY IF THE ABOVE CONDITIONS ARE MET. OTHERWISE, YOUR $2.99 RUSH PROCESSING FEE WILL BE REFUNDED.
Marketplace: Rush processing is not currently available for items purchased from tamPrime Marketplace sellers.
Click the Pre-order button in the item description and checkout as you normally would. A Sales Order number will be issued at the Order Confirmation screen just as if you were placing a conventional order, but your credit/debit card will not be charged until your pre-ordered DVD or software is in stock and ready to ship. If you purchase an in-stock item with a pre-order item, you will be charged accordingly for the available product and the difference when your pre-ordered item is in stock and ready for shipment. In this instance, two Sales Order numbers will be issued; one for the in-stock merchandise and one for the pre-ordered merchandise. You will be kept up-to-date via our Web site and through standard Order Status emails to your account.
Marketplace: Pre-ordering is not currently available for items offered for purchase from tamPrime Marketplace sellers.
tamPrime.com does not sell backordered merchandise. We will never purposely charge a customer for an item that we do not physically have in stock at the time of purchase. Occasional inventory discrepancies may occur due to inaccurate inventory counts or possibly because the last few items on our shelves are damaged and/or not in a condition that we can sell to a customer. In that instance, we will refund your credit/debit card for the item, along with any applicable tax fees and shipping charges. An automated email will also be sent to your tamPrime.com login to alert you of the situation.
Marketplace: Back ordering is not currently available for items offered by tamPrime Marketplace sellers.
tamPrime.com will keep you informed of your order status via e-mail. All tracking information will be emailed to your tamPrime.com ID once your order has shipped (except when an APO/FPO is the shipping destination). You may also acquire your order status and other live updates by logging in to your account on our Web site.
Security is our number one priority. All on-line transactions are sent through our secure server and encrypted with 256-bit technology. Once we receive your information through the internet, only trusted, authorized employees will process the payment to make sure your information is handled with the utmost level of security.
Safe Shopping Guarantee
Fair Credit Billing Act: We guarantee that every online transaction you make will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at our online store. Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 for fraudulent charges. If your bank does hold you liable for any of this $50.00, we will cover the entire liability for you, up to the full $50.00. We will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made while using our secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.
You may request a change to your order provided the order has not already been charged to your account. Contact us during tamPrime.com’s hours of operation to request a change to your order. Please have your sales order (SO) or customer number ready for better assistance. We strongly discourage sending change order requests via email because it is unlikely we will receive the message in time to make an adjustment due to the sheer volume of emails we receive each day.
You may request that an order be cancelled provided the order has not already been processed and shipped. Contact us during tamPrime.com’s hours of operation to request an order cancellation. You will receive a credit for the full amount to your credit/debit card in approximately 1-2 business days. We strongly discourage sending order cancellation requests via email because it is unlikely we will receive the message in time to void the order due to the sheer volume of emails we receive each day.
Unfortunately, we do not currently have a reseller or discount program available at this time. tamPrime.com currently already negotiates the best possible price for you, and offers these great discounts to all of our customers through our Web site. Anytime we receive any specials or promotions, we will immediately post them on our Web site for you to take advantage.
Tax: All customers will not be charged any state sales tax. Therefore, there is no need to fax or set up any reseller tax exemption form.
tamPrime.com does not have a reseller or discount program available at this time. We work hard to negotiate the best values on the Internet and offer these tremendous values to all of our customers via our Web site. All of our inventory shown online is live, posted in real-time and accessible 24/7/365. We also do our best to advertise any specials, promotions or rebates for our customers’ benefit.
tamPrime.com strives for accuracy in all item descriptions, photographs, compatibility references, detailed specifications, pricing, links and any other product-related information contained herein or referenced on our Web site. Due to human error and other determinates we cannot guarantee that all item descriptions, photographs, compatibility references, detailed specifications, pricing, links and any other product-related information listed is entirely accurate, complete or current, nor can we assume responsibility for these errors. In the event a product listed on our Web site is labeled with an incorrect price due to some typographical, informational, technical or other error, tamPrime.com shall at its sole discretion have the right to refuse and/or cancel any order for said product and immediately amend, correct and/or remove the inaccurate information. Additionally, all hyperlinks to other Web sites from tamPrime.com are provided as resources to customers looking for additional information and/or professional opinion. tamPrime.com does not assume responsibility for the claims and/or representations made on these or any other Web sites.
tamPrime.com is not responsible for changes or variations in product specifications and/or physical appearance. In the interest of our customers, tamPrime.com puts forth its best efforts to ensure that all product information is up-to-date and factual. Unfortunately there are varying determinates which, although infrequent, could cause the information on our Web site to become outdated without our immediate knowledge. This includes but is not limited to new versions or revisions, color deviations, retail package alterations and other variations that may be considered inconsequential by the manufacturer. tamPrime.com relies on the manufacturer to communicate these differences. Presently we have no way of alerting customers prior to purchase in the event the manufacturer fails to do so. Consequently, tamPrime.com will not be held responsible for product revision changes.
tamPrime.com reads all reviews before posting them and reserves the right to deny any review.
Here are some of the things that can cause a review to be denied:
Offensive or abusive language.
Prices and availability can change very quickly on the tamPrime.com Web site, so please leave such information out of your review.
References to other stores/resellers.
Comments on products that were either physically damaged or misused.
Replies to existing customer reviews; please do not attempt to initiate discussions here.
Comparisons to competing brands/products of competing brands.
Criticism of tamPrime.com’s service or the service of our operations partners. (FedEx, UPS, PayPal, etc.)
References to aftermarket procedures or installation techniques not mentioned specifically in the original product documentation (overclocking, hacked drivers, tweaking/modding, etc.)
Invasions of personal privacy
Pornography or obscenity
Hate or incitement of violence, threats of harm or safety of a person
Graphic violence or other acts resulting in serious injury or death
Any violations of copyright. Please see our DMCA policy for more information.
Any violation of laws and/or copyrighted musical works.
We may change these policies at any time without notice.
By accepting delivery of any product ordered from tamPrime.com (“tamPrime.com”), you (“Customer”) agree to be bound by the terms and conditions listed below. You and tamPrime.com agree that the following terms and conditions are the exclusive terms governing the sales transaction between Customer and tamPrime.com. Any attempt to alter, supplement, modify or amend these terms and conditions by the Customer will be considered a material alteration of this agreement and, therefore, are null and void. In addition, these terms and conditions are subject to change at any time, without prior written notice. Therefore, please check these terms and conditions carefully each time you place an order with or accept delivery of any goods from tamPrime.com.
tamPrime.com offers our Customers a 30-day satisfaction replacement or refund guarantee on all purchases, except:
7-day refund/replacement guarantee on Retail, OEM and Open Box processors. All other Open Box merchandise has a 15-day warranty period. All refunds on processors will be subjected to a 15% restocking fee to reflect the current market value.
Downloadable software may not be exchanged or returned for a refund after purchase.
DVDs are non-refundable and may be exchanged within 30-days of the invoice date for the same item only through Baker & Taylor via a shipping label included with their original delivery.
If you wish to return a Bundle Special for a refund, you must return the ENTIRE BUNDLE within 30 days of purchase. Note that a 15% restocking fee will be applied. Components within a Bundle Special may be returned for repair/replacement only. Individual items may only be returned for repair/replacement if an RMA number is acquired within the Return Policy period.
Manufacturer Kits are different than bundles as they are arranged by the brand/manufacturer and will only have one item number. Warranty guidelines have yet to be stipulated.
14 OR 30-DAY TRY OUT PERIOD FOR CELL PHONE PURCHASED WITH CELL PHONE SERVICE PLAN. CUSTOMERS WHO PURCHASE WIRELESS COMMUNICATION EQUIPMENT, SUCH AS CELL PHONES, FROM tamPrime.com AND WHO PURCHASE A WIRELESS COMMUNICATION SERVICE PLAN FROM A THIRD PARTY THROUGH tamPrime.com AS PART OF THE SAME ORDER, HAVE AN OPPORTUNITY TO TRY OUT THE SERVICE AND EQUIPMENT TO MAKE SURE THEY ARE SATISFIED. IF ACCORDING TO THE AGREEMENT FOR WIRELESS SERVICE BETWEEN CUSTOMER AND THEIR WIRELESS SERVICE PROVIDER CUSTOMER IS ABLE TO CANCEL THEIR SERVICE (SERVICE CANCELLATION IS ACTUALLY GOVERNED BY THE TERMS OF YOUR AGREEMENT WITH THE WIRELESS SERVICE PROVIDER AND SHOULD BE REVIEWED) WITHIN 14-DAYS (HOWEVER IT MAY INSTEAD BE THIRTY (30) DAYS FOR ACTIVATIONS BY CUSTOMERS WHOSE PRIMARY PLACE OF USE OF THE SERVICE IS WITHIN THE STATE OF CALIFORNIA (I.E. THE CUSTOMER’S SERVICE IS ACTIVATED USING A CALIFORNIA AREA CODE) AND WHO PURCHASE THEIR SERVICE ON OR AFTER DECEMBER 6, 2004) THEN CUSTOMER MAY ALSO RETURN THE WIRELESS COMMUNICATION EQUIPMENT WITHIN SUCH SAME TIME PERIOD (I.E. 14 DAYS OR 30 DAYS AS APPLICABLE) AFTER ACTIVATION, WITH NO EARLY TERMINATION FEE, NO NON-USAGE BASED FEE, NO RESTOCKING FEE AND NO REIMBURSEMENT OF ANY EQUIPMENT DISCOUNT. Please click here for information about how you may return the equipment should such be allowed as set forth above.
To take advantage of tamPrime.com’s satisfaction guarantee, the Customer must comply with the Product Return Procedure detailed below. Any breach of tamPrime.com’s Return Policy Procedure will result in the loss of tamPrime.com’s refund/replacement guarantee. Furthermore, all return shipments not in compliance with these instructions will be rejected.
Marketplace: In general, tamPrime Marketplace sellers will honor tamPrime’s Satisfaction Guarantee set forth above. However, certain exceptions may apply. Check the Seller’s Policy Page for the return policies of individual Marketplace sellers. In the event of a conflict between tamPrime’s Satisfaction Guarantee and those on a Seller’s Policy Page, the Seller’s Policy Page satisfaction guarantee shall apply to your orders from that seller.
Product Return Procedure
To return a product in compliance with tamPrime.com’s satisfaction guarantee, you must obtain a Return Merchandise Authorization (“RMA”) number within the guarantee return period for the product (described above). Please click here to acquire an RMA number. All RMA requests must be filed online. tamPrime.com will not accept returns without prior authorization and a RMA number. Once issued, RMA numbers are valid for 15 days within which return products must be received by tamPrime.com. RMA numbers will not be extended or reissued. Customer should prominently display the RMA number(s) on the shipping label of boxes containing the returned product.
Customer is solely responsible for shipping any returned product to tamPrime.com. Customer agrees to use only reputable carriers capable of providing proof of delivery and insurance for the entire value of the shipment. Customer agrees to bear all shipping and insurance charges and all risk of loss for the return product during shipment. Customer agrees that all returned products will be 100% complete, in re-saleable condition, and will include the original packaging material, manuals, blank warranty cards, and other accessories provided by the manufacturer. If any component of the returned product is missing, tamPrime.com’s Return Procedure will be breached and tamPrime.com may in its sole and absolute discretion reject the entire return or choose to impose additional charges against the customer for replacement of the missing component(s).
tamPrime.com will not refund to Customer the original shipping charges. In addition, tamPrime.com will assess a 15% restocking fee against the Customer’s account on all returns for refund.
Marketplace: If you purchase an item from a tamPrime Marketplace seller and need to return it, you must return that item to the Marketplace seller rather than to tamPrime. Check the Seller’s Policy Page for the return procedure of individual Marketplace sellers. In the event of a conflict between tamPrime’s product return procedure and those on a Seller’s Policy Page, the Seller’s Policy Page return procedures shall apply to your orders from that seller.
All Product Sold “AS-IS” or “With All Faults”
tamPrime.com IS A DISTRIBUTOR ONLY. PRODUCTS SOLD BY tamPrime.com ARE NOT MANUFACTURED BY tamPrime.com. THE PRODUCTS MAY, HOWEVER, BE COVERED BY EACH MANUFACTURER’S WARRANTY, SERVICE, AND SUPPORT POLICY (IF PRESENT). tamPrime.com ASSIGNS AND PASSES THROUGH TO THE CUSTOMER ANY WARRANTY OF THE MANUFACTURER, AND CUSTOMER ACKNOWLEDGES THAT IT SHALL HAVE RECOURSE ONLY UNDER SUCH WARRANTIES AND ONLY AS AGAINST THE MANUFACTURER OF THE PRODUCTS. tamPrime.com MAKES NO REPRESENTATION OR EXPRESS WARRANTY WITH RESPECT TO THE PRODUCT EXCEPT THOSE STATED IN THIS DOCUMENT. tamPrime.com DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, AS TO ANY SUCH PRODUCT, INCLUDING AND WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, AND ANY IMPLIED WARRANTIES ARISING FROM STATUTE, TRADE USAGE, COURSE OF DEALING, OR COURSE OF PERFORMANCE.
ALL ITEMS SOLD THROUGH tamPrime.com ARE SOLD “AS-IS” OR “WITH ALL FAULTS.” THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THESE ITEMS IS WITH THE BUYER. SHOULD ANY OF THESE ITEMS PROVE DEFECTIVE, DO NOT FUNCTION, OR FUNCTION IMPROPERLY IN ANY WAY FOLLOWING THEIR PURCHASE, THE BUYER, AND NOT THE MANUFACTURER, DISTRIBUTOR, OR tamPrime.com , ASSUMES THE ENTIRE COST OF ALL NECESSARY SERVICING OR REPAIR.
Limitation of Liability
IN ALL CIRCUMSTANCES tamPrime.com ‘S MAXIMUM LIABILITY IS LIMITED TO THE PURCHASE PRICE OF THE PRODUCTS SOLD. tamPrime.com SHALL NOT, UNDER ANY CIRCUMSTANCES, BE LIABLE UPON A CLAIM OR ACTION IN CONTRACT, TORT, INDEMNITY OR CONTRIBUTION, OR OTHER CLAIMS RELATING TO THE PRODUCTS IT SELLS WHICH EXCEEDS THIS LIABILITY LIMIT. tamPrime.com SHALL NOT BE LIABLE FOR THIRD PARTY CLAIMS FOR DAMAGES AGAINST THE CUSTOMER, OR FOR MALFUNCTION, DELAYS, INTERRUPTION OF SERVICE, LOSS OF BUSINESS, LOSS OR DAMAGE TO EXEMPLARY DAMAGES, WHETHER OR NOT tamPrime.com HAS BEEN MADE AWARE OF THE POSSIBILITY OF SUCH CLAIMS OR DAMAGES.
Cell Phone Equipment Discount Reimbursement for Early Termination
CUSTOMER MUST REIMBURSE tamPrime.com THE AMOUNT OF ANY DISCOUNT GIVEN BY tamPrime.com IN THE PRICE OF A WIRELESS COMMUNICATION DEVICE, SUCH AS A CELL PHONE, WHERE THE DISCOUNT WAS GIVEN BECAUSE CUSTOMER PURCHASED A WIRELESS COMMUNCATION SERVICE PLAN AS PART OF THE SAME ORDER, IF CUSTOMER DOES NOT MAINTAIN THE WIRELESS COMMUNICATION SERVICE PLAN PURCHASED AS PART OF THE ORDER IN GOOD STANDING FOR A MINIMUM OF 181 DAYS AFTER ACTIVATION. The wireless communication service plan will be considered not to be in good standing if:
You fail to pay the balance due by the payment due date in any month.
You cancel the service.
You change the service plan to a different service plan with a lower monthly service rate.
You transfer the equipment to another service plan.
You transfer any phone number associated with the service plan to another service plan.
You use the service plan purchased as part of the same order to replace an existing service plan you have with the same company.
Customer authorizes tamPrime.com to initiate a charge to the credit card or other payment method was used to purchase the Equipment in the amount of $250.00, the Equipment Discount, if it is due.
tamPrime does not consent to having any telephone calls recorded and reserves the right to terminate any call that is being recorded. Customer agrees not to record any call with tamPrime unless Customer has provided clear and conspicuous notice to tamPrime and has received prior written consent from tamPrime.
General Terms and Conditions
An order is not binding upon tamPrime.com until it is accepted; tamPrime.com must receive payment before it will accept an order. Payment for product(s) ordered is due prior to shipment. Customer can make payment by credit card, or some other method prearranged with tamPrime.com. You agree to pay the amount(s) due as specified on the invoice, and you agree to pay interest on all past-due sums at a rate of 1.5% per month or the highest rate allowed by law, whichever is greater.
Your total cost for purchase of any product will include the shipping and handling charges shown on your tamPrime invoice. However, your original shipping fees are non-refundable in the case of a returned product. Those fees are paid for the services provided by and to the original carrier, and will not be refunded to you if your item is returned for a refund to tamPrime.
Risk of Loss
tamPrime.com will arrange for shipment of ordered product(s) to the Customer, Free On Board (F.O.B.) shipping point, meaning title to the product(s) — excepting software– and risk of loss passes to the Customer upon delivery to the carrier. tamPrime.com reserves a purchase money security interest in the product(s) until its receipt of the full amount due. Customer agrees to allow tamPrime.com to sign appropriate documents on Customer’s behalf to permit tamPrime.com to protect its purchase money security interest. Title to software will remain with the licensor(s). All software is provided subject to the license agreement of the software maker. Customer agrees to be bound by any software license agreement once the seal on the package is broken. tamPrime.com will advise Customer of estimated shipping dates, but tamPrime.com will, under no circumstances, be responsible for delays in delivery, and associated damages, due to events beyond its reasonable control, including without limitation, acts of God or public enemy, acts of federal, state or local government, fire, floods, civil disobedience, strikes, lockouts, and freight embargoes.
Governing Law and Jurisdiction
Any dispute arising out of or related to these Terms and Conditions or the sales transactions between tamPrime.com and Customer shall be governed by the laws of the State of California, without regard to its conflict of laws rules. Specifically, the validity, interpretation and performance of this agreement shall not be governed by the United Nations Convention on the International Sale of Goods. Except for claims for injunctive relief by either party, Customer and tamPrime agree that any dispute or controversy arising out of, in relation to, or in connection with this agreement or Customer’s use of the tamPrime Website shall be finally settled by binding arbitration in Los Angeles, California under the then current rules of JAMS (formerly known as Judicial Arbitration & Mediation Services) by one (1) arbitrator appointed in accordance with such rules. ANY DISPUTE RESOLUTION PROCEEDING ARISING OUT OF OR RELATED TO THESE TERMS AND CONDITIONS OR THE SALES TRANSACTIONS BETWEEN tamPrime.com AND CUSTOMER, WHETHER IN ARBITRATION OR OTHERWISE, SHALL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED OR REPRESENTATIVE ACTION, AND tamPrime.com AND CUSTOMER EXPRESSLY AGREE THAT CLASS ACTION AND REPRESENTATIVE ACTION PROCEDURES SHALL NOT BE ASSERTED IN NOR APPLY TO ANY ARBITRATION PURSUANT TO THESE TERMS AND CONDITIONS.
Finally, the Customer also agrees not to bring any legal action, based upon any legal theory including contract, tort, equity or otherwise, against tamPrime.com that is more than one year after the date of the applicable invoice.
If any provision contained in this agreement is or becomes invalid, illegal, or unenforceable in whole or in part, such invalidity, illegality, or unenforceability shall not affect the remaining provisions and portions of this agreement, and the invalid, illegal, or unenforceable provision shall be deemed modified so as to have the most similar result that is valid and enforceable under applicable California law.
The failure of either party to require performance by the other party of any provision of this agreement shall not affect in any way the first party’s right to require such performance at any time thereafter. Any waiver by either party of a breach of any provision in this agreement shall not be taken or held by the other party to be a continuing waiver of that provision unless such waiver is made in writing.
These terms and conditions, together with tamPrime.com’s invoice regarding the products ordered by Customer, are the complete and exclusive agreement between tamPrime.com and Customer, and they supersede all prior or contemporaneous proposals, oral or written, understandings, representations, conditions, warranties, and all other communications between tamPrime.com and Customer relating to the subject products. This agreement may not be explained or supplemented by any prior course of dealings or trade by custom or usage.
Reporting Claims of Copyright Infringement
We take claims of copyright infringement seriously. We will respond to notices of alleged copyright infringement that comply with applicable law. If you believe any materials accessible on or from tamPrime.com infringe your copyright, you may request removal of those materials (or access to them) from tamPrime.com by submitting written notification to our Copyright Agent (designated below). In accordance with the Online Copyright Infringement Liability Limitation Act of the Digital Millennium Copyright Act (17 U.S.C. § 512) (“DMCA”), the written notice (the “DMCA Notice”) must include substantially the following:
Your physical or electronic signature;
Identification of the copyrighted work you believe to have been infringed;
Identification of the material you believe to be infringing in a sufficiently precise manner to allow us to locate that material;
Your name, mailing address, telephone number, and email address;
A statement by you that you have a good faith belief that use of the copyrighted material is not authorized by the copyright owner, its agent, or the law;
A statement by you, under penalty of perjury, that you are authorized to act on behalf of the copyright owner.
Our designated Copyright Agent to receive DMCA Notices is:
tamPrime.com Legal Department
220 Mount veron Pl, # 5B
Newark, NJ 07106
Phone: (973) 493-6528
If you fail to comply with all of the requirements of Section 512(c)(3) of the DMCA, your DMCA Notice may not be effective.
Please be aware that if you knowingly materially misrepresent that material or activity on tamPrime.com is infringing your copyright, you may be held liable for damages (including costs and attorneys’ fees) under Section 512(f) of the DMCA.
Information Collection and Use
tamPrime is the sole owner of information collected on this site. We will not sell, share, or rent this information to any outside parties, except as outlined in this policy. We collect information from our customers to process orders and better serve you with pertinent information, such as order confirmations and order status updates. Information collected includes your name, shipping address, billing address, telephone numbers, e-mail address, and payment information such as your credit card number. We also require you to submit a username and password of your choice for your future access to your account information. To safeguard that your user name and password remain confidential, DO NOT share this information with anyone. If you elect to receive our newsletter or special promotions, your contact information will be used for the delivery of these items. We allow third-party companies to collect non-personally identifiable information when customers visit our site. These companies typically use a cookie or web beacon to collect this information in order to provide advertisements likely to be of interest to you. Our site does not respond to “Do Not Track” signals or mechanisms.
In order to process your orders placed on this website, you must first complete the registration form. During registration, you will be required to provide your contact information, which includes your name, e-mail address, telephone number and street address. This information is used to provide you with important tamPrime services such as automated order status updates via e-mail.
Most of the information collected in the registration process will be used to process orders. During the order process, you will have to provide financial information such as your credit card number, expiration date, money order, wire transfer or check information. This information is used for billing purposes and to fulfill your order. If we have trouble processing an order, we will use this contact information to get in touch with you. To properly process your credit card information, we must share your personal and financial information with the merchant bank for authorization and approval. This process is protected by an enhanced security system. See the Security section below for more details on security measures and procedures. We do not share your personal and financial information with any third parties, except those specified in the Sharing section of this policy.
We customize certain Web page content based upon your browser type and other information provided by our cookie. If you choose to reject the cookie, you can still browse our store but will be unable to use the shopping cart to buy merchandise. The tamPrime shopping cart cannot function without cookies enabled so that the necessary information to process your order is retained. If you disable cookies, tamPrime will be unable to accept your online order. We will not share any personally identifiable information provided by this cookie with any third party. We will, however, link data stored in cookies to the personally identifiable information you submitted while on our site. This allows us to personalize your shopping experience and discern user preferences to evoke subconscious feelings of familiarity and assurance.
We use IP addresses to analyze trends, administer the site, track user movement, and gather broad demographic information for aggregate use. We do not link IP addresses to personally identifiable information, and we do not distribute or share IP information with any third parties.
We may employ third party companies to perform functions on our behalf. These functions may include order fulfillment, package delivery, marketing assistance, postal and e-mail delivery, customer service, data analysis, and credit processing. The third parties we contract for these purposes have limited access to your personal information and may not use it for other purposes.
We may frame or mask another website so that the look, feel and interface simulate the experience of browsing a genuine tamPrime web page. Extreme care and discretion is exercised when evaluating third party sites. We only brand third party sites if their organization applies stringent security and privacy practices which parallel our own commitment to safe online shopping.
As our business continues to evolve, we may acquire or sell business units or subsidiaries. Customer information is one of the business assets that would be transferred in these types of transactions. In such a situation, your personally identifiable information would only be used in a manner consistent with our pre-existing Privacy Notice.
We reserve the right to disclose your personally identifiable information as required by law, and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our website.
The testimonials section of the tamPrime.com website is for the purpose of sharing positive experiences. The testimonials section is moderated to ensure accurate and positive testimonials. Published testimonials are genuine and are not edited or altered by tamPrime. tamPrime reserves the right to post or remove any testimonial at its discretion.
By posting your comment(s) or testimonial(s) (“Testimonial”) on our website, you give us permission to reprint or use the Testimonial in connection with our business. You also are agreeing to the following: (1) The reprint or use of the Testimonial will be at our discretion and without compensation; (2) We may use the Testimonial with or without any pseudo (pen) name credit; (3) Our right to use the Testimonial is perpetual and may be assigned by us; (4) We may use the Testimonial locally, nationally or globally and such use may be made in any media, information or communication platform (including Internet advertising) currently in use or later developed; and (5) You and not someone else composed and posted the Testimonial.
Other than your pseudo (pen) name, which we may or may not use, your personal contact information will not be disclosed in connection with our reprint or use of your Testimonial.
tamPrime does not sell products for purchase by children. Youth-oriented products are sold for purchase by adults only. If you are under the age of 18, you may only use tamPrime.com in the presence of a consenting parent or guardian. We will not knowingly or intentionally collect personal information via the Internet from children under the age of 13. tamPrime is committed to protecting the welfare and privacy of children.
This website contains links to other sites. Please be aware that tamPrime is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site, and to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies only to information collected by this website.
tamPrime takes precautions to protect its customers’ information. When you submit sensitive information via the website, your information is protected both online and offline.
When our registration/order form asks you to enter sensitive information (such as your credit card number), that information is encrypted and is protected with the best encryption software currently available in the industry – SSL. tamPrime uses the most advanced form of SSL software available: 256-bit encryption by VeriSign. To learn more about SSL, follow this link www.verisign.com.
Access to all of our users’ information is restricted. tamPrime operates in a secured and locked facility that requires all employees to check in and wear valid ID badges. Security cameras are positioned throughout the building in conjunction with multiple alarm systems. Only employees who need the information to perform a specific job are granted access to personally identifiable information. If you wish to have your financial information removed at the time of your order, you may opt to have your financial information deleted from our records upon completion of your order. Otherwise, you may contact us at webmaster@tamPrime.com, or call toll free 1-800-390-1119, to request that your information be deleted from our database. For future transactions, you will be required to re-enter your information.
All tamPrime servers, including web servers and database servers, are housed and maintained in secure locations. Access to the database is strictly monitored and protected from outside access. Internet access is restricted and protected by multiple Checkpoint and Cisco firewalls and password protection. The servers on which we store personally identifiable information are kept in a secured environment, inside a secured and locked room. All backups are stored and locked in a high-level security room. Only personnel with proper security clearance have access to these restricted areas. Tape backups are not permitted to leave the premises without prior authorization.
All employees are kept up-to-date on our security and privacy practices. Every quarter, in addition to any time a new policy is added, tamPrime employees are notified and/or reminded about the importance of privacy, and what they can do to ensure that customers’ information remains protected at all times.
If you have any questions or concerns about tamPrime’s security practices, you can send us an email at service@tamPrime.com.
Our special offers are sent only to customers who grant tamPrime permission to send them such information.
To honor the privacy of our users, we offer the option to not receive these types of communications. At the time of your order, you may opt to not receive special offers and news by clicking the appropriate field. Furthermore, all special offers are sent via e-mail and include an opt-out link if you no longer wish to receive special offers and news. Customers might still receive intermittent updates on products, services, specials or tamPrime news. Please reference the Choice/Opt-out section below for further details on how to be removed from our mailing list should you choose to be removed.
Correction/Updating/Reviewing Personal Information
Customers may change or review their stored account information such as street address or e-mail address through our website by visiting our Help section. You must have your username and password in order to access your account. In the event you forget both your username and password, please contact our customer service department for assistance.
For customers who wish to opt-out and stop receiving tamPrime special offers and related news, tamPrime provides several ways to do so. Users who no longer wish to receive our newsletter or promotional materials may opt-out of receiving these communications by un-checking the “permission to send” field when processing their orders. They may also send e-mails to webmaster@tamPrime.com with a request to be removed. Finally, they may use the link provided in all tamPrime communications to automatically unsubscribe.
Notification of Changes
If you have opted out of receiving communications from tamPrime, you will still be able to view news of policy changes at www.tamPrime.com. Otherwise, you may e-mail us at webmaster@tamPrime.com or call us toll free at (800) 390-1119 to ask our customer service department about changes and updates.
tamPrime USA Inc.
220 Mount Vernon Pl, # 5B
Newark, NJ 07106
tamPrime.com Return Guidelines
All returns require an RMA (Return Merchandise Authorization) number, which can be obtained by contacting our Customer Service department or clicking the “My Account” button in the top-right hand corner of our web page.
Please save all packaging and accessories for any item that is returned to tamPrime.com. All original equipment, components, manuals, cables, documents and packaging must be returned with your item in order for tamPrime.com to process your RMA. An item returned for a replacement may be repaired or replaced at tamPrime.com’s discretion, unless otherwise required by law. Products with specific refund and return policies and deadlines must be returned within the time periods specified for each item. All items sold through tamPrime.com are subject to our Policy and Agreement. Physically damaged items cannot be returned.
Replacement Only Return Policy
Return for refund within: Non-refundable
Return for replacement within: 14 days
This is our Replacement Only Return Policy. Items covered by this policy (those products for which tamPrime states “This item may be returned for a replacement within 14 days only”) must be returned to tamPrime within 14 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a replacement of the same item. If the original item is no longer available, a Gift Card in the amount of the price originally paid will be issued. “Return” constitutes receipt of the product by tamPrime, and not the mere issuance of an RMA. Products subject to this policy cannot be returned for a refund.
Please Review the special notes specific for your product:
Improper installation of CPU fans and/or improper clocking may cause CPUs to chip. CPUs that are chipped, burnt or have bent/broken pins are considered physically damaged and cannot be returned for refund or replacement. Physical damage includes (b