Money Back Guarantee/Refund Policy

All merchandise unless otherwise indicated may be returned within 14 days from the original invoice date for a refund. CPUs must be returned within 7 days from the invoice date for a refund. A return authorization number is required for all returns. A 15% restocking fee may apply. Additional deductions may be made for CPU returns to reflect the current market value. These terms apply to all refunds. Most products are shipped with a refund/replacement guarantee period unless otherwise noted in the product listing. Customers must inform tamPrime.com of any order discrepancy within 7 days from the invoice date so that we may investigate and resolve the situation accordingly.

tamPrime.com SATISFACTION GUARANTEE – tamPrime.com offers our customers a 14-day satisfaction replacement or refund guarantee on all purchases, except:

7-day replacement or refund guarantee on all CPUs, including Open Box processors. All other Open Box merchandise has a 14-day warranty period.

For CPUs, the base cost will reflect the current market value, and the 15% restocking fee will be applied after this adjustment.

Downloadable software may not be exchanged or returned for a refund after purchase.

DVDs are non-refundable but may be exchanged for a functional version of the same film by using the pre-paid shipping label packaged with your order.

Marketplace: If you purchase an item from a tamPrime Marketplace seller and need to return it, you must return that item to the Marketplace seller rather than to tamPrime. In general, tamPrime Marketplace sellers will honor tamPrime’s Money Back Guarantee and Return Policy set forth above. However, certain exceptions may apply. Check the Seller’s Policy Page for the return policies of individual Marketplace sellers. In the event of a conflict between tamPrime’s return policies and those on a Seller’s Policy Page, the Seller’s Policy Page return polices shall apply to your orders from that seller.

Cell Phone Return Policy

Customers who purchase wireless communication equipment, such as cell phones, from tamPrime.com and who purchase a wireless communication service plan from a third party through tamPrime.com as part of the same order, have an opportunity to try out the service and equipment to make sure they are satisfied. If according to the agreement for wireless service between Customer and their wireless service provider Customer is able to cancel their service (Service cancellation is actually governed by the terms of your agreement with the wireless service provider and should be reviewed) within 14-days (however it may instead be thirty (30) days for activations by customers whose primary place of use of the service is within the State of California (i.e. the customer’s service is activated using a California area code) and who purchase their service on or after December 6, 2004) then Customer may also return the wireless communication equipment within such same time period (i.e. 14 days or 30 days as applicable) after Activation, with no early termination fee, no non-usage based fee, no restocking fee and no reimbursement of any equipment discount. Please click here for information about how you may return the equipment should such be allowed as set forth above.

Software Return Policy

Retail Software may only be returned for refund within 14 days of the invoice date if the packaging is unopened and untampered with. Opened retail software cannot be returned for refund. If you have opened a retail software purchase to discover a damaged and/or defective disc, you may exchange the software for an identical replacement by contacting tamPrime.com Customer Service at service@tamPrime.com and acquiring an RMA number. All OEM software including the operating system is 100% non-refundable once purchased and delivered. OEM versions are intended for system builders only and cannot be transferred to another PC once it is installed. Purchasers of this software are required to comply with the terms of the System Builder License, including responsibility for providing all end-user support. tamPrime.com is not responsible for system/software incompatibility, and incompatibility issues do not qualify software as damaged or defective. Customers are encouraged to contact the respective software publisher for answers to technical questions, such as minimum system requirements, prior to purchase.

Marketplace: tamPrime Marketplace sellers may have software return policies that differ from tamPrime’s software return policy set forth above. Check the Seller’s Policy Page for the software return policies of individual Marketplace sellers. In the event of a conflict between tamPrime’s software return policy and those on a Seller’s Policy Page, the Seller’s Policy Page software return polices shall apply to your software orders from that seller.

DVD Return Policy

DVDs are non-refundable but may be exchanged within 14-days of the invoice date for a functional version of the same film by using the shipping label packaged with your order. If you have any questions or concerns, please contact us for help.

Marketplace: tamPrime Marketplace sellers may have DVD return policies that differ from tamPrime’s DVD return policy set forth above. Check the Seller’s Policy Page for the DVD return policies of individual Marketplace sellers. In the event of a conflict between tamPrime’s DVD return policy and those on a Seller’s Policy Page, the Seller’s Policy Page DVD return polices shall apply to your DVD orders from that seller.

Physical Damage Policy

Physical damage to any product purchased at tamPrime.com will effectively void warranty coverage. Improper Installation of CPU fans and/or improper clocking may cause CPUs to chip. CPUs that are chipped, burnt or have bent pins are considered physically damaged and cannot be returned for refund or replacement. Physical damage includes but is not limited to improper handling and/or any other type of damage sustained by irregular usage. tamPrime.com encounters bent pins regularly when inspecting physically damaged CPUs. Forcing a processor into position will not solve an installation problem and may consequently void any applicable warranty coverage. Intel and AMD will not accept physically damaged processors back from tamPrime.com. As a result, tamPrime.com will return any physically damaged CPU back to the customer at the customer’s expense.

Restocking Fee

A 15% restocking fee will be applied to all returns for refund. Shipping charges are non-refundable. No refunds after 14 days.

Marketplace: If you purchase an item from a tamPrime Marketplace seller and need to return it, you must return that item to the Marketplace seller rather than to tamPrime, and the return of that item will be subject to the restocking fee policies of that Marketplace seller rather than those of tamPrime. Check the Seller’s Policy Page for the restocking fee policies of individual Marketplace sellers.

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